Swensens Mooncake Review
Locations: Multiple Locations
Phone: (65) 6786.2866
Email: [email protected]
Business Hours: 10.30 am – 22.30 pm
About Swensens Mooncake
Swensens Mooncakes are famous for their unforgettable taste of mooncakes. You can now celebrate the Mid-Autumn festival with your friends and family with a slice of your favourite ice-cream mooncake flavour. Their iconic products are usually oval-shaped and filled with a rich filling. Afterwards, they wrap them into pastry skin to deliver to you a unique and tasteful mooncake you have ever tried.
The Product Selection System
Next to their signature flavour (Sticky Chewy Chocolate), you can now find a plethora of other flavours in their display of products. Swensen’s team is constantly innovating new fun and wacky fillings that stand out. Some of them are Cappuccino Cookies Crunch and D24-spiked Durian Roayle. What’s more, they’ve created a premium collection called ‘Jewels of the Moon’.
Additionally, some of Swensen’s wild flavoured mooncakes will leave you speechless, such as Mao Shan Wang, Wild Floral Honey Crumble, Feel Good Passionfruit, etc.
They’ve always been known for their wide spectrum of mooncake products, but now they’ve expanded it even more. For most customers, the Chempedak Bliss is a winner without a doubt due to its ingredient – cempedak fruit. It’s creamy and sweet and always in high demand.
The Order-Placing System
The important information is that no pre-orders are required. Once you make sure that the stock is available, you can choose your delivery time and schedule.
The whole ordering system is extremely easy to manage. Swensen’s website will guide you every step of the way in case you get confused with your next move. To facilitate the ordering process and to make sure that you get exactly what you want, leave them your email address and your local phone number in case Swensen Mooncake need to contact you for a status update or potential changes. Also, that will reduce the potential risks of mistakes and misunderstandings.
When it comes to payment options, Swensen’s team give you the luxury to choose any payment method that suits an ANZ you. If you have, DBS/POSB, UOB, HSBC, Citibank or OCBC card, you can find an early bird discount of 15% until 29th August and a 10% until 8th September.
Prices are in the currency of Singapore Dollars and they are as transparent as they can be. There will be no additional expenses that may be added to your final cost without your knowledge. Also, you should know that every payment option is maximum secured and safe to use.
After you read the feedbacks of previous customers of Swensen’s mooncakes, you’ll see that every one of them is completely satisfied with customer service. If there is any kind of inaccuracy, you can call their Call Centre for assistance. However, if you have a problem with your payment process, you should know that they accept calls only during office hours, from Monday to Friday.
Swensen’s customer service support is flexible and offers you the ability to change your order even in the last second. Their team will go above and beyond to ensure you with the most quality and fresh mooncakes.
From 23 November to 10 December there is a 15% early bird discount with certain credit cards, and 10% after the early bird. You can find a 1kg cake for $62, a piece of ice-cream mooncake for $9.50 and a box of 4 for $35.80 (with any type of flavour).
In case you want to try their newest collection ‘Jewels of the Moon’, it’s available from 19 September. Its price is $29.80 per box of 4 mooncakes or $8.60 per piece. If you intend to purchase in bulk or with early bird, you will see some more additional privileges for different credit cards. Also, Swensen is offering rewards and a chance to become a member of a kid’s club.
Swensen’s delivery team is always taking care of their customers the best possible way and trying to provide them with the freshest mooncake there is. If you’re worrying that your mooncakes will melt until they come to you, don’t. They are carefully packed into a box that contains dry ice.
Not only that customers will get their order right when they want, but it will be presented in an amazing purple-blue chiller bag, along with the box. It’s always branded with a special and unique jade rabbit. Furthermore, it’s always representing a piece of one famous festival story.
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