Terms and Conditions
Please read the following terms and conditions carefully before using our website www.cnygoodies.sg (“Site”), so that you may be fully aware of your legal rights and obligations with regard to ‘Ding Bakery’ (“Brand”), owned by CNY GOODIES SINGAPORE Pte. Ltd. UEN202024113K.
By accessing our Site and engaging our services, you hereby agree that you have read and agreed to be legally bounded by the following Terms and Conditions. If you do not accept these Terms and Conditions, please leave the site immediately.
Ding Bakery may at any point of time update these terms and conditions. Any user of the site is deemed to accept any changes of the Terms and Conditions at any point of time. If you do not agree to any amendments made now or in future, please leave the site immediately.
Terms of Sale
9% GST is charged to the customer upon sale.
Prices of our Chinese New Year goodies may change according to market trends of the season.
Order cancellations carries a restocking fee of 5% charged to us by the transaction merchants. We urge you to reconsider another delivery date, or send it to another recipient (administrative cost of $20 for change of address or other order information).
If you wish to cancel your order within 14 days of your delivery, we will charge a 50% restocking fee on top of the 5% card merchant fee. Please make prior arrangements in advance to avoid the high restocking fee. Thank you.
Baking ingredients are prepared 1-2 weeks prior to orders and require ample stocks to ensure that we can get your order ready in time. Such disruptions are extremely troublesome on our end and we seek your kind understanding to only place the order after clarifying on your end. It will be hectic period for us and we wish we could allow more changes but baking is tedious process to ensure the right consistency, quality and taste.
Add-ons after orders are placed are strictly disallowed as this will disrupt the baking schedule. Please re-place a new order for your add-on.
We reserve the right to cancel and fully refund any paid order. All orders are subject to stock availability. While our inventory systems are of superior status, unforeseen circumstances may occur that would result in an order cancellation.
We have gone cash-less. Orders made online are to be by debit card or credit card only. Cash transactions can only occur in our walk in premises at 140 Paya Lebar Road #03-13, Singapore 409015.
Refunds and exchanges are strictly not allowed as we are unable to guarantee if the item has been tampered with. Please visit our walk in space to test the taste of our CNY goodies should you have to.
The earliest we deliver a successfully made order of Chinese New Year goodies is 2 days. Customers are allowed to select their preferred delivery date upon check out at our website. However, while being extremely rare, we reserve the right to contact you to reschedule a delivery date should unforeseen circumstances occur.
Upon selecting your delivery date, you may select your preferred time slot of 10:00 am to 2:00 pm or 2:00pm to 6:00 pm, or 6:00 pm to 10:00 pm. Opting or requesting for a more concise delivery date is strictly not allowed. Should you need it at a more concise time, please select for local pick up instead (see below under ‘Self Collection’ for more information).
The selected preferred time slot is a schedule that we try our best to stick with. Due to unpredictable traffic conditions, orders may sometimes arrive an hour later. Customers should have this accommodated into the plans of their day.
Delivery is S$8.00 per order. All orders may be delivered to one location only. For a requirement of delivery to multiple locations, please make separate orders, upholding a free delivery entitled to only 1 free delivery per $100 order. Customers are eligible for free delivery for purchases above S$100.00.
We reserve the right to amend the delivery charges whenever we see fit.
A re-delivery charge of S$25.00 is applicable for failed deliveries. Deliveries are deemed as failed when a delivery cannot be fulfilled due to the customer providing us with incorrect contact information and delivery address, being uncontactable or not being present during time slot of delivery.
Late delivery scenario whereby a driver does not turn up in the preferred time slot does not warrant a refund. We emphasize on timely delivery however faced with road conditions and unforeseen circumstances.
Missed delivery whereby a driver misses the location will require your assistance to send and email to notify us on the mishandling of your delivery.
Change of delivery is strictly discouraged and not allowed 48hours before the delivery. Should there be any form of misinformation, a redelivery fee will apply in order for the delivery personnel to rearrange another timeslot at the cost of SGD$25.
Wrong goods/Missing or damaged upon arrival, we require all items to be returned to us at 140 PAYA LEBAR ROAD #03-13 AZ@PAYA LEBAR. Proof of receiving must be attached in notification in order for us to process the return/exchange or a refund.
Free Tasting and Self Collection
Self collection or Free Tasting can be done Monday to Sunday from 12:00 pm to 8:00 pm daily at 140 Paya Lebar Road, #03-13, Singapore 409015(AZ@Paya Lebar) from 26 Dec 2023 only.
Colour and taste variation of the food product is inherent due to variant factors such as heat that cannot be controlled. Different batches may not taste entirely the same but the standards we have and quality control that we practice are one of the highest practised in this industry.
The copyright, patents, trade marks, registered designs and all intellectual property rights in the Site and all content shall vest in and remain with Ding Bakery.
The trademarks, logos and service marks displayed on this Site are the property of Ding Bakery You are not permitted to use the name of Ding Bakery including in any advertising or publicity or as a hyperlink, without the prior written consent of Ding Bakery or such third party.
The domain name on which the Site is hosted on is the sole property of CNY GOODIES SINGAPORE PTE LTD. and Ding Bakery, and you may not use or otherwise adopt a similar name for your own use.
Comments, Feedback and Other Information
You may provide or submit comments, feedback, suggestions and other content or information so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a comment. Ding Bakery reserves the right (but not the obligation) to review, remove or edit such content.
You hereby grant Ding Bakery a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any comments that you provide or publish through or in relation to the Site, for any purpose as Ding Bakery may require at its sole discretion. You further agree that Ding Bakery may use and publish your name in connection with such comments.